Medicines are extremely important in every home particularly these days when we are facing the limitations imposed by the threat of COVID-19. In particular, it makes us deal with the challenges of buying medicinal products.
There are also various inconveniences that can be faced in a physical pharmacy, such as long queues, not knowing the price, medicine, or pharmacy.
It comes as no surprise that the development of the pharmacy app takes center stage in addressing these issues. It should, therefore, be considered as a promising business strategy that benefits both customers and pharmacy owners.
Exploring Digital Pharmacy Markets
Digital pharmacy customers
Different vendors have started to see the benefits of having an app for their businesses, and pharmacies have realized that as well. In a survey, they found that customers who use chat and email features do not distinguish between digital and face-to-face interaction with pharmacists. In fact, 20% of customers who use the app from a pharmacy reported their satisfaction with 23% higher than those who do not use apps.
Pharmacy performance is one of the key metrics for customer loyalty and retention, as expected in any retail company. It is increasing in numbers when shoppers are able to pick up or have their prescribed medicines delivered without any inconvenience.
Digital Pharmacy Business Growth
Online ordering of medicines and drug delivery apps has dramatically changed and revolutionized the abilities and dependence of customers on other people, especially the elderly as well as those with medical conditions.
The global online pharmacy (ePharmacy) market was estimated to be worth 49.7 billion US dollars in 2018, and by 2026 the market is forecast to grow to reach some 177.8 billion US dollars.
The global ePharmacy market size has steadily grown over the last decade with a steady increase in demand for mail-order medicines. It has opened new convenience doors for customers so they can save time and effort on visiting pharmacies.
Today the top market conquering medicine delivery applications are:
Pharmacy2U is one of the UK’s most popular medicine delivery apps that enables the user to order and manage prescriptions at any time. Upon placing orders the medicine will be delivered promptly.
Walmart Pharmacy launched the pharmacy app by introducing new functionality into its mobile application to give their customers a more convenient and manageable pharmacy experience. The app offers quick transfer of refills and prescriptions, which does not include the online account.
Lexicomp app is an application that is highly favored by students of pharmacy technicians, as it provides detailed information on each and every medicine. It also features drug administration, potential interactions, potential side effects, and pediatric and adult contraindications.
Echo Pharmacy is a free Lloyds Pharmacy app with online repeat prescription service. It works best for English GP surgery. App users can simply request medicines and the Echo Pharmacy app will confirm and deliver the order to the customer.
Advantages of having Online Pharmacy
Businesses raise more money with the online pharmacy app and increase customer loyalty by:
High-level Patient Assistance – Drug reference materials, pharmaceutical consultations, and medicine trackers are provided to customers.
Better Chronic Illness Management – Chronic disease patients can track their medicines and order online delivery for up to 90 days, instead of the usual 30-day supply in the physical store.
Customer Loyalty – Given that your app offers unobtrusive online reminders, discounts, and promotional offers, it makes interaction easier and builds customer loyalty.
Convenience and Privacy-Time and cost savings for consumers are essential. Besides that, some clients find it uncomfortable to buy their medicines in front of others. With pharmacy applications, consumers feel more comfortable and appreciative of respecting their privacy.
Driving New Customers – You can work with some of the best app marketing services to help drive more customers in your business with a pharmacy app. The presence online also maximizes your customer base.
Type of Pharmacy Apps
Developing your app will need to match the existing online pharmacy business model and correlate with the strategies you are implementing in your pharmacy. You may choose between the following types:
Marketplace Pharmacy Apps
To have a marketplace business model for ordering and delivering medicine services enables nearby pharmacies to mention their store in the app to avoid monopoly while at the same time profiting all the business involved. That makes it easier for consumers to order their drugs from local suppliers.
Online Pharmacy App Store
An online pharmacy store is best suited for independent pharmacies and medical companies, where the company can connect directly and interact with their customers. The items are sold directly via the app and are distributed directly by the stores.
Apps for Chains in Pharmacy
Having a pharmacy application under one brand can help boost customer satisfaction and customer loyalty.
The Flow of User Experiences
As with consumer-favored eCommerce apps, pharmacy apps have to be straightforward and easy to use. Let’s look at the medicine delivery app’s workflow in more detail.
- Necessary medicines should be entered in the search bar, with their quantity.
- Multiple categories of filtering could help better user experience when finding a medicine of their choice.
- When the needs of users of the medicines are found, they can easily add to the cart and then proceed to checkout.
- The pharmacy store will be notified upon placing the orders. They pack the items, and delivery manager’s travel to the location indicated.
- Payment options are laid down for consumers and details of delivery should be made available to track them to track their orders.
Upon obtaining their orders, users can rate the overall service, and review it. Additionally, when it comes to financially sensitive or health-related information, pharmacy delivery applications abide by high safety standards.
User Roles and Feature List in Your Pharmacy App
There are 4 main user roles to distinguish, based on the user experience flow:
Defining a feature list for the pharmacy applications associated with each user role is crucial before the development phase.
Upload Prescription – a similar copy of the customer’s prescription should be easily uploaded for pharmacists to view from their devices.
Easy Onboarding – Customers should find it easy to register and log in via email, social media accounts, or telephone numbers.
Search Category – Construct the search category with advanced search filters.
Drug Information – Producer details, prices, and descriptions of available drugs should be easily seen.
Find Substitutes-give them information about their medication substitutes and cheaper options.
Refill Prescription-customers can get their prescriptions faster with an order history feature.
Medicine Reminders-Medicine intake alerts and notifications are a must-have element of the set of features.
Payments and Offers-there should be a variety of payment options.
Manage Profile-this feature allows users to manage their profiles, addresses of delivery, and details of payment.
Manage Inventory – it involves the coordination of admins in case they need to spot the expiry dates of inventories, see stock levels, and manage item pricing.
Manage Orders-admins should be able to manage and update the status of all orders placed as the order process progresses.
Manage customers – Admins should also have a secure database for customer information.
Payments and Offers-Deals and various discount promotions are available for admins in this feature as well as how payments are handled.
Content Management –Includes FAQs, terms, and conditions.
Marketing Tool– Admins can manage advertising, marketing emails, and marketing campaigns with this feature.
Dedicated interface-your vendor pharmacists can use the web console for better order management and inventory management.
Order Notification – Pharmacists are notified by email or web notification on time for new orders.
Digitize Prescription-Pharmacists easily access and view digital prescriptions.
Support – Customer support should be readily available for the needs of customers that are key to customer loyalty and retention.
Driver Login – Drivers can simply log in using their selected login credentials like email, phone number or social media accounts.
Driver Profile –This enables couriers to store delivery history.
Delivery Information / Status – This feature enables the driver to make necessary changes with respect to progress in delivery status.
Map Tracking –Couriers should use maps to track the best delivery route and direction.
Push Notifications – couriers should also be able to receive notifications and alerts when placing orders.
Advanced Features & Functionalities
In addition to the above-mentioned key features, there are other features that you can incorporate into the app to make it more interactive and user-friendly.
Consultation in- app-this feature allows the user to chat directly within the app with customer support and health experts.
Medical Store Locator – being able to find nearby medical stores through the Medical Store Locator feature of the app makes it attractive to the customer and convenient.
Multi-Language Support- this makes your app internationally universal and easy to use.
Smart Search- This feature makes it easy for users to check and gather data for nearby pharmacies and diagnostic centers. Besides that, they can search for preferred medicines directly by typing the brand name.
Book Lab Services – having this feature makes bookings online efficient for users for laboratory tests and diagnostic check-ups.
Chatbots – this is useful when users have simple questions about the features of the app which chatbots can address immediately.
Creating A Pharmacy Successful App
Discovery Phase – Studying the competition in the market and understand precisely what they are lacking is important at this stage, so you can get ahead. Apart from that, your target market preferences are listed for a more effective marketing plan.
Collection of Requirements – This phase includes intensive discussions and meetings with technical and design department specialists. Its aim is to provide your pharmacy application with a detailed specification of the functional and non-functional requirements.
Feature List- Make sure the development backlog is filled with features that match your application and satisfy the needs of your users.
Prototyping – The purpose of having an engaging prototype app is to show how the product features are defined at the end of the user.
UI / UX Design – Your pharmacy app design should have a user-friendly and usable interface that is responsive to the latest trends in the UI / UX market.
Development and Testing
One of the most important parts of this phase is creating server-side applications. It is carried out by highly qualified developers of the backend. The picture comes from iOS developers and Android experts as they need to make the pharmacy app compatible with different operating systems.
The stack of technology required to develop an online pharmaceutical application could include:
Front-end technology: Android – Java; iOS – Swift; Web – Angular, HTML, CSS, React
Back-end development: Laravel, Python, Node.js
Payment processing: PayPal API, Braintree SDK, or Stripe API.
Location tracking: MapKit framework for iOS, and Google Maps SDK for Android.
Push notifications, SMS, and in-app messaging: Twillio or Batch.
Database: PostgreSQL, MongoDB
Analytics: Google Analytics
Cloud Environment: AWS, Google Cloud
Social login – Facebook Mobile SDKs, social login via Google, Twitter APIs, Sign in with Apple
✔ Depending on your project’s required set of features, functional and non-functional requirements the tech stack may differ.
During the testing stage, the code is checked and bugs are eliminated.
Upload to App Stores – Begin the pharmacy app in the app store for users to see it properly and get specific product information.
Pharmacy App Development: Important Factors
You should consider the following factors when making a decision in favor of online pharmacy development:
UI / UX – The pharmacy app needs to have a user-friendly and intuitive design.
Compatibility with various platforms – your pharmacy app should be compatible with the various devices, platforms, and software that customers may prefer to use.
Security and compliance- sensitive information will be included in the pharmacy app. It should, therefore, abide by the rules and regulations within the regions to which it is catering.
Scalability- You can plan the expansion of your business with an increase in user numbers. It implies a demand for scalable solutions which can be provided as an essential part of your project by the experienced custom software development company.
How Much Does It Cost to Create An On-Demand Digital Pharmacy App?
Online pharmacy ordering apps have been embraced by consumers across continents starting with the unprecedented growth of the pharmaceutical industry.
Globally, the industry’s driven growth is at a CAGR of 6.4%, hitting $1694.7 billion by 2023.
The creation of on-demand pharmacy software is in huge demand by hospitals, health care providers, and medical companies.
When considering the development of online medicine distribution applications, the fundamental question is “how much does development cost for On-Demand Pharmacy app”.
The cost of creating an online medicine distribution app depends on several factors such as features, platforms for development, location, company for development, time is taken to build the app, etc.
Therefore, it is not effortless for the software development firm to assess the cost without knowing the specifications of your project.
Developers in the US usually charge $150-$250 an hour, while developers in Eastern Europe charge $120-$180 an hour. Many Asian area countries such as India and Indonesia are the most cost-effective for the production of software, where developers pay $40-$80 an hour.
Above mentioned information would offer a decent idea of estimating the cost of the on-demand Pharmacy app growth.
On-demand Pharmacy applications stand out as the most competitive companies on the market. It isn’t so-prime today, so it’s a great opportunity to grab the opportunity to bring your dream of entrepreneurship to the real world.
Reach us for an impeccable application to kick-start your pharmacy company online. We’re a leading online pharmacy and drug distribution software service provider. To address your proposal, drop us an email at [email protected].
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- 15+ Years rich experience of providing value-based software solutions
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The following components are presented in Medicine delivery apps: Customer App, Pharmacist App, Driver App, and Admin Panel. The pharmacy app's Customer Panel should include the following basic features:
- Upload the Record
- Services Onboarding
- Quest Type
- Data on drogues
- Consider Alternatives
- Prescription Refill
- Order Follow-up
- Reminders of medicine
- Transactions and Contracts
- Manage your Profile
There are three main business models which you can choose from:
- Online Pharmacy
- Pharmacy on-line shop
- Chain Pharmacy Store
The stack of technology needed to create an online pharmaceutical application may include:
Front-end development: iOS-Swift; Android-Java; Web-Angular, HTML, CSS, React
Back-end development: Laravel, Python, Node.js
Payment processing: Braintree SDK, PayPal API, or Stripe API.
Push notifications, SMS, and in-app messaging notifications: Twillio or Batch.
DataBase: PostgreSQL, Mongo DB
Analytics: Google Analytics
Cloud Environment: AWS, Google Cloud
Location tracking: iOS MapKit application, and Android Google Maps SDK
Social Login: Mobile SDKs on Facebook.
Depending on your project's required set of features, functional and non-functional specifications the tech stack which differs.
The cost of creating the Pharmacy App is calculated by the following factors:
- The app development platform (iOS, Android, or cross-platform presence)
- The group that you are associated with
- The Features Collection
- The recruiting and working conditions set with team experts
- Tech stack on the project.
Contact us at [email protected] to get expert advice and we will advise you on a cost estimate of your project for free.